(Re)activating a game

• What should I do with the games I bought if I reinstall Windows or buy a new computer?
• I have reinstalled the game I purchased, how do I activate it?
• My email address has changed. How can I reactivate the game?
• I have not yet received my license code.
• My game was not activated immediately after purchase.
• I have received an activation code. Where do I enter the code?
• I'm trying to (re)activate a game, but an error message appears saying "Requested page cannot be found".
• I have received an activation code, but it was not accepted when I entered it.
• I have reactivated my game, but have not yet received an email with an activation code or an activation file.

Buying a game

• Can I buy your games at a store?
• Where can I download a Deluxe game?
• When I chose BUY NOW, an error message appears saying: "Page not found" or a blank screen.
• Will I receive the game on CD?
• Will my payment data be sent over a secure network?
• How does the Money Back Guarantee work?

Installing/downloading a game

• How do I install a game?
• Where can I download a Deluxe version of the game?
• My PC is set up for multiple users; can they all play the game?
• I have decided not to buy the game. How can I uninstall it?
• Can I download the game to play it on a PC without an Internet connection?
• Am I authorized to install the game on more than one computer?
• How do I uninstall the game?

Error in game

• The game did not run correctly after I installed and activated it.
• Nothing happens when I open the game; the screen either goes black or the game minimizes to the task bar.
• The game plays in windowed mode, but I would like to play in full screen.
• I am unable to select any options in the game.
• The game is running very slow.

My payment

• Can I pay by bank transfer or direct debit?
• How does the Money Back Guarantee work?
• Will my payment details be sent over a secure network?

Other

• I would like to subscribe to the newsletter.
• I would like to cancel my subscription to the newsletter.
• Can I install games on a Mac?
• The game plays in windowed mode, but I would like to play in full screen.
• What are the optimum PC system requirements for Zylom games?
• How do I uninstall a game?

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